The Osler Institute > FAQ
Frequently Asked Questions
  • How do I access my online review?

    Check out this link for complete instructions to access the review.

    accessing online courses

  • What is the start time of the first day?

    Generally, registration starts at 7 am and the first lecture starts at 8 am. Circumstances may change so always check with our onsite registration desk.

  • What is the end time of the last day of the program?

    The day is generally scheduled to go until 7:15 pm but it may end earlier.  Circumstances may dictate changes so check with onsite registration.

  • What is the dress code for the course?

    There is no specific dress code but we suggest business casual.

  • What is the cancellation policy?

    Subject to a $100 fee, refunds will be made for cancellations received at least 14 days before the course begins.

  • Does the registration fee include the hotel rooming fees?

    No, it does not. Osler contracts with the hotel to get a special room rate which includes the use of the meeting facilities, food, and beverages, as defined below, plus all applicable taxes.

  • What meals are included with the meeting?

    There is a continental breakfast, lunch, and morning and afternoon snacks.  Coffee, tea, and water are available throughout the day.

  • If I don’t stay in the course hotel under our room block is there extra charge?

    Lodging charges are not included in the registration fee. If not staying under the Osler room block at the course hotel, there is a daily charge to cover the cost of the meeting space, food and beverage package plus associated fees and taxes; costs may vary by location. Said costs are all included in the Osler block rate along with applicable room taxes.

  • Do I make my hotel reservations?

    The Osler Institute makes your hotel reservations; however, you will need to call the hotel to secure the room with your credit card.

  • What format are audio products in?

    The audio is in MP3 format on USB, Which will play in all on computers, tablets, and smartphones.

  • How do the Video-On-Demand courses work?

    Osler has partnered with JWPlayer to offer streaming content. Select your subscription term from any of our video pages, and proceed to checkout. Once checkout is completed, your subscribed to video(s) will be available from your account on the ‘My Videos’ page. Sign in to your account with the email address and password set up during registration. All videos are accessed via JWPlayer. To earn CME – participants must listen/view the video content, pass multiple choice post-test that follows and complete course survey.

  • Which U.S. shipping services do you offer?

    Osler Ships US Postal Service Priority Mail unless Express Service is requested. Priority Mail provides 1 to 4-day delivery. Express Service is next day to most U.S. addresses.

  • Do you ship internationally?

    Yes. Both Priority and Express Services are available internationally. Shipping times vary widely based upon destination. Please be aware that there may be a customs duty fee due on international shipments.

     

  • What is the Osler policy on returns?

    Within 30 days refunds will be made under the following conditions.
    Printed material may be returned if unused and in “new” condition

    Electronic media such as USB
    opened items may be returned for replacement if defective
    unopened items may be returned for full refund of purchase price.
    Downloaded are non-refundable

    All returns must include an RMA number for refund consideration

    RMA FORM

  • What forms of payment does Osler Institute accept?

    Osler accepts; MasterCard, Visa, American Express, Discover, and checks. Mail checks to; The Osler Institute, 618 Wabash Ave. Suite 200, Terre Haute, IN 47807

  • Do I receive CME Credits?

    Attendance/completion of at one of our courses is required for CME credit.
    The Osler Institute is accredited by the Accreditation Council for Continuing Medical Education (AACME) to provide continuing medical education for physicians.

  • What’s the course guarantee?

    The Osler “Until You Pass” Guarantee

    The Osler Institute is so confident that our program is the best that we guarantee: if you have attended an Osler course and then within the following 9 months failed the examination for which that course was designed, you may continue to take the Osler course until you pass tuition free. Each free course must be preceded by a corresponding failed examination attempt. Hotel, banquet and additional study material costs are not included.