Frequently Asked Questions

How do I access my online review?

For assistance in accessing your online review see

Do I receive CME Credits?

Attendance/completion of one of our courses is required for CME credit.
The Osler Institute is accredited by the Accreditation Council for Continuing Medical Education (AACME) to provide continuing medical education for physicians.

What’s the course guarantee?

The Osler Institute is so confident that our programs are the best that we guarantee: if you have utilized an Osler course and then failed the examination, you may re-enroll until you pass tuition-free. For full details see our For complete details see Terms and Conditions

Do you have a repeat discount?

Once you have taken our live review course at the full physician or resident fee, future live courses may become eligible for a 20% discount off the normal physician rate.

Once you purchase an online course product from Osler at full price your future purchases are at a discounted rate as you are a return customer. This is why it now states a lower price when you are logged into your account.

What is the cancellation policy?

Subject to a $100 fee, refunds will be made for cancellations received at least 14 days before the course begins.

What forms of payment does Osler Institute accept?

Osler accepts; MasterCard, Visa, American Express, Discover, and checks. Mail checks to; The Osler Institute, PO Box 2156 Terre Haute IN 47802-0156

Which U.S. shipping services do you offer?

Osler Ships US Postal Service Priority Mail unless Express Service is requested. Priority Mail provides 1 to 4-day delivery. Express Service is next day to most U.S. addresses.

Do you ship internationally?

Yes. Both Priority and Express Services are available internationally. Shipping times vary widely based upon destination. Please be aware that there may be a customs duty fee due on international shipments.

What is the Osler policy on returns?

Within 30 days refunds will be made under the following conditions.
Printed material may be returned if unused and in “new” condition
Electronic media such as USB
opened items may be returned for replacement if defective
unopened items may be returned for a full refund of the purchase price.
Downloaded are non-refundable
All returns must include an RMA number for refund consideration

What is the start time of the first day?

Generally, registration starts at 7 am and the first lecture starts at 8 am. Circumstances may change so always check with our onsite registration desk.

What is the end time of the last day of the program?

The day is generally scheduled to go until 7:15 pm but it may end earlier. Circumstances may dictate changes so check with onsite registration.

What is the dress code for the course?

There is no specific dress code but we suggest business casual

What meals are included with the meeting?

There is a complimentary continental breakfast and boxed lunch. Coffee, tea, and water are available during breakfast and the afternoon break.

Do I make my hotel reservations?

The Osler Institute will provide a link to book your reservation under the Osler rate at the course hotel.

If I don’t stay in the course hotel under our room block is there an extra charge?

No, there is no additional charge if accommodations are not needed.

Does the registration fee include the hotel rooming fees?

No, it does not. Osler contracts with the hotel to get a special group room rate per night, plus tax.