Frequently Asked Questions​ Find quick answers to common questions about Osler courses, subscription-based reviews, virtual course access, CME credit, discounts, cancellations, account access, and more.  We’ve gathered the information learners ask for most often so you can get the support you need quickly.  If you don’t see the answer you’re looking for, please contact us, and our team will be happy to help. How do I access my Subscription-Based/Virtual reviews? Within the Subscription-Based/Virtual Courses tab of your account dashboard, you will find both your subscription-based reviews and/or your virtual course access.  Materials for scheduled review courses will only appear and be available for viewing during the specific dates the course is scheduled to run. https://www.osler.org/wp-content/uploads/2025/12/access_account.mp4 I forgot my password or I’m locked out of my account. What should I do? If you forgot your password, click Forgot Password? on the login page and enter the email address associated with your Osler account. We’ll send you a password reset email from orders@osler.org. If you don’t receive the email within a few minutes, please check your Spam or Junk folder. Some university, hospital, and corporate email systems may filter automated messages. If you’ve made multiple unsuccessful login attempts, your account will be temporarily locked for security reasons. Please wait 30 minutes before trying again. More detailed information can be found in this help article: Account Access: Password Reset and Login Help If you continue to have trouble accessing your account, please contact us through chat or email for assistance. Can I enroll someone other than myself? Yes. If you are registering or purchasing a course for someone else, please enter the participant’s information in the Additional Information section during checkout. Please include the participant’s: Full name Mailing address Cell phone number Email address Please use the participant’s email address on the user account, not the purchaser’s. This helps ensure the participant can access their course materials, subscription-based review, or virtual course after registration. In which time zone are the Virtual Review Courses being held? Unless noted otherwise, all Osler Virtual Review Courses are held in Eastern Time (ET). Typical course hours are 8:00 AM–8:00 PM Eastern Time, but the exact schedule may vary by course. Please refer to your course agenda or registration materials for the confirmed daily schedule. If you are joining from another time zone, please convert the course times from Eastern Time to your local time zone before the course begins. Do I receive CME Credit? CME credit is available for eligible Osler courses. To receive CME credit, participants must attend and/or complete the course requirements. The number of CME credits available may vary by course. Please refer to the individual course page or course materials for the specific credit amount. Please note: CME credit and Osler guarantee policies do not apply to A La Carte Mock Oral Only purchases. What forms of payment does Osler Institute accept? The Osler Institute accepts Visa, MasterCard, American Express, Discover, and checks.  Checks should be mailed to: The Osler InstitutePO Box 2156Terre Haute, IN 47802-0156 Do you Offer Group Discounts? Yes.  The Osler Institute offers group discounts to residency programs enrolling multiple residents in eligible live virtual or subscription-based reviews. 2–3 residents: 35% off registration 4 or more residents: 50% off registration Group discount requests must be submitted by the program coordinator or program director on official program letterhead.  The request should include the program information, participant names and email addresses, requested course dates, and preferred payment method. Review our Group Discounts article for eligibility requirements, discount rates, and registration instructions. View Group Discount Details Do you offer repeat discounts or why am I seeing a lower price? Yes. The Osler Institute offers discounts to returning customers on eligible products. Live and Virtual Review Courses: After attending an eligible live or virtual review course at the full physician or resident registration fee, future eligible live or virtual review courses qualify for a 20% Repeat Attendee Discount off the standard physician registration fee. Subscription-Based Reviews: After purchasing an eligible subscription-based review, future eligible subscription-based review purchases will automatically receive a Return Customer Discount. If you are logged into your account, the discounted price will be displayed automatically. If you have questions about your discount eligibility, please contact us before completing your purchase. Can I upgrade my subscription from 3 months to a longer term length? You have 5 days from the original purchase date to upgrade your subscription; you will pay the difference in price. *All plan lengths are not available for all products* Can I delay my subscription based review? During checkout, include the date you would like your subscription to begin in the Order Notes section. Why can course prices change? Why can course prices change? Prices may change due to availability and scheduling. Prices are not guaranteed until your registration is completed. Your final price is confirmed at checkout. What is the cancellation policy on live virtual reviews? Refunds are available for cancellations received at least 14 days before the course begins, less a $100 administrative fee. What is the Osler policy on refunds for streaming products? Streaming products may be eligible for a partial refund if the refund request is submitted within two days of purchase. Eligibility depends on the product purchased, whether course materials have been accessed, and other order details. To request a refund, please contact us through chat or email and include your order number and the email address used to place the order. Refund requests are reviewed on a case-by-case basis in accordance with Osler’s refund policy. Do you offer price adjustments? Yes. If The Osler Institute publishes an eligible coupon within six days of your purchase, you may qualify for a price adjustment. Requests must be submitted within six days of the original purchase. The coupon must apply to the product or course purchased. Price adjustments cannot be combined with another discount, coupon, or promotional offer. Please contact us through chat or email if you believe you qualify for a price adjustment. What … Continue reading FAQ