Frequently Asked Questions​

Within the Subscription-Based/Virtual Courses tab of your account dashboard, you will find both your subscription-based reviews and/or your virtual course access.  Materials for scheduled review courses will only appear and be available for viewing during the specific dates the course is scheduled to run.

If you forgot your password, click Forgot Password? on the login page and enter the email address associated with your Osler account. We’ll send you a password reset email from orders@osler.org.

If you don’t receive the email within a few minutes, please check your Spam or Junk folder. Some university, hospital, and corporate email systems may filter automated messages.

If you’ve made multiple unsuccessful login attempts, your account will be temporarily locked for security reasons. Please wait 30 minutes before trying again.

More detailed information can be found in this help article: Account Access: Password Reset and Login Help

If you continue to have trouble accessing your account, please contact us through chat or email for assistance.

Yes. If you are registering or purchasing a course for someone else, please enter the participant’s information in the Additional Information section during checkout.

Please include the participant’s:

• Full name
• Mailing address
• Cell phone number
• Email address

Please use the participant’s email address on the user account, not the purchaser’s. This helps ensure the participant can access their course materials, subscription-based review, or virtual course after registration.

Unless noted otherwise, all Osler Virtual Review Courses are held in Eastern Time (ET).

Typical course hours are 8:00 AM–8:00 PM Eastern Time, but the exact schedule may vary by course. Please refer to your course agenda or registration materials for the confirmed daily schedule.

If you are joining from another time zone, please convert the course times from Eastern Time to your local time zone before the course begins.

CME credit is available for eligible Osler courses. To receive CME credit, participants must attend and/or complete the course requirements.

The number of CME credits available may vary by course. Please refer to the individual course page or course materials for the specific credit amount.

Please note: CME credit and Osler guarantee policies do not apply to A La Carte Mock Oral Only purchases.

The Osler Institute accepts Visa, MasterCard, American Express, Discover, and checks. Checks should be mailed to:

The Osler Institute
PO Box 2156
Terre Haute, IN 47802-0156

Yes. The Osler Institute offers group discounts for residency programs with multiple residents participating in eligible live virtual or subscription-based reviews.

• Programs with 2–3 residents may qualify for a 35% discount.
• Programs with 4 or more residents may qualify for a 50% discount.

To request a group discount, please contact us with your program information, participant names, participant email addresses, and preferred payment method. Group discount requests should be submitted by the program coordinator or program director on official program letterhead.

Yes. The Osler Institute offers discounts to returning customers on eligible products.

• Live and Virtual Review Courses: After attending an eligible live or virtual review course at the full physician or resident registration fee, future eligible live or virtual review courses qualify for a 20% Repeat Attendee Discount off the standard physician registration fee.
• Subscription-Based Reviews: After purchasing an eligible subscription-based review, future eligible subscription-based review purchases will automatically receive a Return Customer Discount. If you are logged into your account, the discounted price will be displayed automatically.

If you have questions about your discount eligibility, please contact us before completing your purchase.

You have 5 days from the original purchase date to upgrade your subscription; you will pay the price difference.

*All plan lengths are not available for all products*

During checkout, include the date you would like your subscription to begin in the Order Notes section.

Why can course prices change?

• Prices may change due to availability and scheduling.
• Prices are not guaranteed until your registration is completed.
• Your final price is confirmed at checkout.

Refunds are available for cancellations received at least 14 days before the course begins, less a $100 administrative fee.

Refund eligibility may depend on the product purchased, whether course materials have been accessed, and other order details.

To request a refund, please contact us through chat or email and include your order number and the email address used to place the order.

Yes. If The Osler Institute publishes an eligible coupon within six days of your purchase, you may qualify for a price adjustment.

• Requests must be submitted within six days of the original purchase.
• The coupon must apply to the product or course purchased.
• Price adjustments cannot be combined with another discount, coupon, or promotional offer.

Please contact us through chat or email if you believe you qualify for a price adjustment.

The Osler “Until You Pass” Guarantee

The Osler Institute is committed to providing high-quality education to our learners. We offer courses that are guaranteed to help them confidently pass their examinations. In the unlikely event that a learner does not pass their examination, we allow them to re-enroll in a course tuition-free* until they succeed. Suppose you have attended an Osler course or subscribed to an online review and failed the examination for which the course was designed within the following nine months. In that case, you can re-enroll in an Osler course or resubscribe to the same term online review until you pass. This offer is tuition-free, but a corresponding failed examination attempt must precede each free course.
Please be aware that the course registration fee does not cover hotel costs, meeting amenities, or any additional mock orals or study materials. If you want to enroll in a course under the guarantee, please complete the enrollment process at least 30 days before the course start date. By doing so, you can avoid any late fees that may apply if you enroll after this time frame.

*Some restrictions apply: The course must be equal to or of a lesser value than the previous course. You may upgrade to a different course at a discounted rate. If the same course isn’t available, we offer a three-month subscription-based course in its place. Additional mock orals or a la carte course options are excluded from our guarantee option.

1. Why don’t I see my old account on the new website?

Only customer accounts with orders placed in 2025, or with an active subscription during the transition, were transferred to the new website. Accounts from 2024 or earlier were not moved.

2. I had an account before 2025. What should I do?

If your previous account was from 2024 or earlier, you will need to create a new account on the new site.

3. What should I do when placing a new order?

When placing your order, please add a note saying you are a returning customer. This helps us quickly verify and assist you.

4. Do I need to recreate my subscription?

If your subscription was active during the transition, it should already be transferred to the new site. If you believe you had an active subscription but don’t see it in your account, please reach out to us so we can review and assist.