Frequently Asked Questions
Whats your Course Guarantee?
Repeat Discount and Guarantee For details and restrictions see: www.osler.org/main/guarantee.html
Do I receive CME Credits?
Attendance at one of our courses is required for CME credit.
The Osler Institute is accredited by the Accreditation Council for Continuing Medical Education (AACME) to provide continuing medical education for physicians.
What is the Start time of the first Day?
Circumstances may change so always check with our onsite registration desk but generally: 7 am registration opens, 8 am the first lecture starts
What is the end time of the last day of the program?
The day is scheduled to go until 7:15 pm, it may end earlier Again circumstances may dictate changes
What is the dress code for the course?
There is no specific dress code but we suggest business casual.
Does the registration fee include the hotel rooming fees?
No it does not, Osler contracts with the hotel to get a special room rate which includes use of the meeting facilities and meals.
What is the Cancellation Policy?
Subject to a $100 fee, refunds will be made for cancellations received at least 14 days before the course begins.
What meals are included with the meeting?
There is a continental breakfast, lunch, morning and afternoon breaks. Coffee and tea are available throughout the day.
If I don’t stay in the course hotel under our room block is there extra charge?
Yes there is a $43 per day charge for attendees not staying in the Osler room block at the course hotel.
Do I make my hotel reservations?
The Osler Institute makes your hotel reservations, however you will need to call the hotel after reservations are made to secure the room with your credit card
What format are the audio products in?
The audio is in MP3 format, Which will play in all computers and most newer cd players
What U.S. shipping services do you offer?
Osler Ships US Postal Service Priority mail unless express service is requested. Priority is generally 1 to 4 day delivery, Express is next day to most U.S. Addresses.
Do you ship internationally?
Yes both Priority and Express services are available internationally. Shipping times vary widely based upon destination. Please be aware that there may be custom duty due on international shipments.
The Osler Institute policy on returns.
Within 30 days refunds will be made under the following conditions.
Printed material may be returned if unused and in "new" condition
Electronic media such as CD's
opened items may be returned for replacement if defective
unopened items may be returned for full refund of purchase price.
Items downloaded are non-refundable
All returns must include an RMA number for refund consideration
Access the RMA request form here
What forms of payment does Osler Institute accept?
Mastercard, Visa, American Express, Discover, and Check Mail checks to : The Osler Institute 618 Wabash Ave. Suite 200 Terre Haute, IN 47807
For any questions not listed here please click here for more info